About

FAQ

• Where is the store based?

  Columbus, Ohio

• Do you accept orders placed outside of the US?

  We sure do!

• How long will it take to receive my order?

  Standard process and shipping can take 3-6 business days and Standard shipping 2-3 business days.

• Do you rush delivery?

  Yes, email the order information we are able to rush with additional $20.00 rush fee.

• How many bundles are needed for a full sew-in?

  12-16 inch 2-3 bundles
  18-22 inch 3-4 bundles
  22+ 4 bundles

• What products are recommended for hair care?

  -Any Moisturizing shampoo and conditioner
  -Pantene Curl Shaping Gel (For Deep Wave hair)
  -Kinky- Curly Original Curling Custard (For Deep Wave hair)
  -Organic Room Stimulator- Olive oil Edge Control

• How do I maintain hair?

  Wash and condition hair 3-6 days as needed, be sure to comb hair every day

• Do you have wholesale pricing?

  Yes, we offer wholesale please email for pricing information

• Do you offer discounts to Hair Stylists?

  At this time we offer a generous discount with our wholesale program would encourage those to purchase in a larger bulk

• How is the hair sold?

  The hair is sold in bundle amount (3.5 oz each).

• What is Storenvy?

  This store is created with Storenvy, an online store builder and marketplace for inspired brands. As a shopper, you can discover and buy items from multiple stores from all over the world and check out in one step at or open your own store for free.

• How do I pay for my order? Is it secure?

  The Storenvy checkout process is powered by both Stripe and PayPal, two of the most trusted online payment solutions on the web. Because of this, Storenvy has all the same securities and payment fraud protection as these leading payment processors. We accept Visa, Mastercard, Discover, American Express and Diners Club. If paying with PayPal, you may also make payments using your bank account, but this may delay your order.

• What if something is wrong with my order?

  If you have a problem with an order from this store, please contact the store directly, either through the Contact page or through your Storenvy account settings page.